Our Policies

At Duniya Games, we respect your privacy and are committed to protecting your personal data.

Information We Collect

• Email address and contact details when you place an order
• Game ID / UID for coin delivery purposes
• Order history stored locally on your device
• Messages sent via contact form or live chat

How We Use Your Data

• To process and deliver your orders
• To provide customer support via AI live chat
• To improve our services and website experience

Data Security

We never share your personal information with third parties. We do not store payment card details. All payment transactions are handled through secure UPI/payment apps directly by you.

Your Rights

You can request deletion of your data by contacting us at support@duniyagames.com.

By using Duniya Games website and services, you agree to these terms.

Service Description

Duniya Games provides digital gaming products including Free Fire Diamonds, BGMI UC, and premium gaming accounts.

User Responsibilities

• Provide accurate Game ID and contact information
• Make payment for the exact order amount
• Do not use our services for fraudulent activities
• Must be 18+ or have parental consent to purchase

Account Terms

Purchased gaming accounts are sold as-is. Buyer is responsible for changing credentials after purchase. We are not responsible for account bans caused by buyer's in-game behavior after delivery.

Limitation of Liability

Duniya Games is not liable for game publisher policy changes, server downtime, or issues beyond our control.

Before Payment

Orders can be freely cancelled before payment is made. No charges apply.

After Payment — Refund Eligible

• Coins not delivered after payment verification
• Wrong amount delivered (partial delivery)
• Account login credentials not working (within 24 hours)
• Duplicate payment for same order

Non-Refundable Cases

• Coins successfully delivered to correct Game ID
• Account delivered and successfully logged in
• Wrong Game ID provided by buyer
• Buyer changed mind after successful delivery

Refund Process

Contact AI Live Chat with your Order ID. Refunds processed within 5–7 business days to original payment method.

Coin Delivery

• Standard: 5-15 minutes after payment confirmation
• Peak hours: Up to 30 minutes during high demand
• Coins credited directly to your Game ID / UID
• No physical shipping — 100% digital delivery

Account Delivery

• Account credentials (email + password) sent via AI Live Chat
• Delivery within 5-15 minutes after payment
• 24-hour replacement guarantee for login issues

Delivery Confirmation

You will receive confirmation via live chat once delivery is complete. Check your in-game wallet for coins or login with provided credentials for accounts.

Accepted Methods

UPI, PhonePe, Google Pay (GPay), and Paytm.

Payment Rules

• Pay the exact amount shown on your order
• Share payment screenshot in AI Live Chat after paying
• Include your Order ID in the chat message
• Do not pay without placing an order first

Payment Security

We do not collect or store bank details, card numbers, or UPI PINs. All payments are made directly through your payment app.

Duniya Games uses browser local storage and session storage to improve your experience.

What We Store

• localStorage: Order history, contact messages
• sessionStorage: Chat welcome status
• Google Fonts: Loaded from Google servers for typography

Managing Cookies

You can clear browser data anytime from your browser settings. This will remove saved orders and chat preferences.

Duniya Games is an independent digital goods reseller. We are not affiliated with Garena (Free Fire), Krafton (BGMI), or any game publisher.

• All game names, logos, and trademarks belong to their respective owners
• Prices and availability may change without notice
• We make no guarantees about game server uptime or publisher policies
• Users must comply with game terms of service when using purchased products
• Duniya Games is not responsible for account actions taken by game publishers after delivery

For any concerns, contact us at support@duniyagames.com or via AI Live Chat.